Terms and Conditions

Updated 04/10/2025

  1. Company Definition
    macinteract means macinteract Pty. Ltd. ABN 44 155 154 653.
  2. Scope of Works and Additional Services
    Services will be performed in order of the Scope of Works as outlined, and if applicable, each stage will be signed off.
    Additional work required due to changes and/or changes to the Brief or Scope of Services requested after sign-off will be charged by the hour at the rates set out in your agreement.
  3. Coordination with Other Consultants
    macinteract can coordinate and integrate work from other consultants engaged by the client upon request.
    We are not responsible for services provided by those consultants.
  4. Emergency and After Hours Work
    Emergency assistance is considered any work requiring immediate response.
    After hours work refers to work completed outside normal business hours, between 1730h and 0830h.
  5. Data Protection and Backup Requirements
    macinteract will take reasonable precautions to minimise the risk of potential data loss, only in relation to the commissioned work being carried out or implemented.
    Before work commences, the client must ensure that a continuous and reliable backup system is in place and that an up-to-date backup set is available.
  6. Time Logging and Invoicing
    Time will be logged in 15-minute increments. Invoices will be distributed fortnightly or upon successful completion of described phases or stages.
  7. Payment Terms
    Payment by electronic funds transfer is due within 7 days of receipt unless otherwise agreed.
    Provision of services may be suspended if payment is outstanding for 7 working days.
  8. Late Payment Fees
    Late payments attract a one-off $110 administration fee, plus 10% interest calculated daily.
  9. Changes to Standard Rates
    macinteract reviews and adjusts standard rates regularly. Any changes will be communicated promptly.
  10. Call-Out Fees and Parking Charges
    Call-out fees and parking charges apply. Refer to our standard rates for details.
  11. GST
    All fees and charges are quoted exclusive of GST unless noted otherwise.
  12. Proposal Validity
    All proposals are valid for 30 days from the date of issue.
  13. Liability Disclaimer
    macinteract cannot be held responsible for any conflicts, damages, legal disputes, or other issues that may arise from following provided QM systems and/or procedures. The Client shall retain complete liability.
  14. Copyright and Licence Terms
    Copyright shall be retained by macinteract.
    A licence is granted for the client to use any template, workflow, or system for professional use only by the company for which it was prepared. Licences may be revoked if payment under this agreement is outstanding.
  15. Termination of Agreement
    Either party may terminate this agreement with at least 30 days’ written notice.
    Upon termination, the client shall promptly pay all amounts payable.
    Cancellation or deferment fees will be calculated on the current professional cost estimate at the time. Hourly rate fees will be based on submitted time sheets since the last paid invoice.
  16. Dispute Resolution
    Any dispute arising from this agreement may be submitted to mediation if unresolved within 5 working days after written notice has been served.
  17. Refund Policy for SMART Products
    All purchases of SMART Products for Archicad – including templates, Add-ons and library objects – are processed via Paddle.
    Refund requests are only accepted within 14 days of the original transaction date and are initiated through Paddle.
    Refunds are available only if the product has not been downloaded or accessed, or if there is a verified technical issue that our support team cannot resolve.
    Refunds are not granted for products downloaded, installed, or used in a production setting, unless legally required.
    Consultancy services, custom configurations, and project support are non-refundable once delivered.
    Refund requests require submission of the Paddle receipt and transaction details to macinteract within 14 days of purchase. Approved refunds may vary due to taxes, currency conversion, or payment provider fees.
    Paddle’s rules and applicable laws take precedence over our internal policy. For details, refer to Paddle’s Terms and Conditions.

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macinteract Pty. Ltd.    |    ABN 44 155 154 653    |    terms and legal.   |   © 2025